Hold Squad privacy policy
Who we are
Hold Squad is a mobile game published by Heeo Inc. This policy explains what the game collects and how you can turn it off.
What the game collects
Only if "Share anonymous usage data" is switched on in Settings (it is on by default):
- Firebase Analytics (Google): a random app-instance ID, device model, Android version, app version, approximate country (from the IP address, which is not stored), standard Firebase app-usage events (first open, app updates, time in the app, screen views), and game events: session start, level start, level win or fail (level, difficulty, stars, squad size, time), Armory purchases with in-game coins or gems, and tutorial steps.
- Firebase Crashlytics (Google): crash reports with the error trace and device state at the time of the crash.
We use this only to find levels that are too hard or too easy and to fix crashes.
Ads
The game shows ads through Google AdMob: reward videos you choose to watch (double coins, revive your squad, free gems, free coins, a boost before a level, and tripling the daily gift) and a short ad between some levels. AdMob lets other ad networks bid to show an ad: AppLovin and Unity Ads. To show and measure ads, AdMob and these networks collect the device's advertising ID, an approximate location from the IP address, and how ads are viewed and tapped. Google ads are limited to content suitable for teens (no alcohol, gambling, dating or sexual content), and we turn on the matching content limits that AppLovin and Unity Ads offer.
In the European Economic Area, the UK and Switzerland, and where US state laws require it, Google's consent form asks for your choice before any ad is requested. You can change it any time in Settings under Ad privacy choices. You can also reset or delete your advertising ID in your Android settings. See how Google uses information from apps that use its services.
Purchases
You can buy Remove Ads (no more ads between levels) and a one-time Starter Pack (coins, gems and Remove Ads). Payment is handled entirely by Google Play; we never see your card or payment details. The game only remembers on your device which items you own, and Restore purchases in Settings brings them back after a reinstall.
What the game does not collect
- No name, email address, phone number, contacts, photos, precise location or account.
Turning it off
Open Settings in the game and switch off Share anonymous usage data. From then on the game sends no analytics and no crash reports. For ads, use Ad privacy choices in Settings (where offered) or your Android ad settings. Uninstalling the game stops all collection.
Your saved game
Your progress is stored only on your device and in your own Android backup. We cannot see it.
Children
Hold Squad is rated for ages 13 and up and is not directed at children under 13. We do not knowingly collect information from children under 13.
How long data is kept
Event-level analytics data is kept for 14 months, then deleted; after that only aggregated reports with no app-instance ID remain. Crash reports are kept for 90 days. Data is encrypted in transit and is not sold. Ad data is shared with Google AdMob, AppLovin and Unity Ads only to show and measure ads.
Third parties
Analytics and crash reporting are provided by Google Firebase, ads by Google AdMob, AppLovin and Unity Ads, and payments by Google Play. See also AppLovin's privacy policy and Unity's privacy policy. See Google's privacy policy and Firebase privacy information.
Contact
Questions or requests: support@heeo.io.